FAQs

Q1: What products does Elvore sell?

Answer: Elvore is an own-brand store specializing in high-quality Tote Bags and Shoulder Bags. We focus on durability and modern style for everyday use.

Q2: How long will it take to receive my order?

Answer: We ship exclusively via FedEx.

  • Order Cut-Off Time: 5:00 PM (GMT-07:00 Eastern Time (US & Canada).
  • Handling Time: 1–2 Business Days (Mon–Fri).
  • Transit Time: 4–6 Business Days (Mon–Fri).
  • Total Delivery Time: 5–8 Business Days.

Q3: What is Elvores shipping fees?

Answer: Yes! We offer Free Shipping on all orders within the United States. There are no hidden fees or restocking fees.

Q4: Can I cancel my order?

Answer: You can request a cancellation before the order is processed or shipped. Please contact us at support@elvore.shop within 24 hours of placing your order for a full cancellation. If the order has already shipped, you may follow our 30-day return process.

Q5: What is your return policy?

Answer: We offer a 30-Day Return Window. To be eligible, the item must be unused, in its original condition, and in its original packaging. Return shipping is Free.

Q6: When will I get my refund?

Answer: Once we receive and inspect your return, your refund will be processed within 7 days back to your original payment method.

Q7: Which payment methods do you accept?

Answer: We accept all major payments via Shopify Payments, including

  • American Express (AMEX),
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay (G Pay)
  • Mastercard
  • Shop Pay
  • Visa

. All transactions are in USD ($).

Q8: How do I track my order?

Answer: Once your order ships, you will receive an email with a FedEx tracking number to monitor your delivery status.

Q9: How can I contact customer support?

Answer: